Administration

Overview

The Administration menu provides the following modules:

Agents	The Agents module allows you to create and manage agent profiles, where an agent is a contact centre employee who is responsible for external interactions, and who is registered to use the Agent Toolbar as their communications interface.
Notifications	The Notifications module allows you to broadcast notification messages throughout the Workspace, Agent Toolbar or to a specific Agent. The notifications are presented to people when they login to the Workspace, Toolbar, or both as specified when the notification is created.
Organisation Settings	The Settings module allows you to configure the organisation-wide settings for the contact centre.
Teams	Allows you to group users and agents, and assign campaigns & pause reasons at the team level.
Users	The Users module allows you to create and manage workspace user profiles.
User Roles	Roles enables you to setup roles that have specific permissions and assign them to workspace users.